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General

What is ELLA?
What languages can I learn with ELLA?
Is registering free?
Can I learn on my phone or tablet?
How can I register?

How can I log in?
Reporting bugs
I can’t log in.
I can’t register. I keep seeing the message “Wrong e-mail format”
Do I need an Internet connection to use ELLA?

Subscription

I have a discount code. How do I use it?
Do you offer student discounts?
How much does the course cost?
Is my data safe?
How can I pay?
Can I receive an invoice?
Do you keep my credit card data?

I want to pay with my credit card, but I don’t have a PayPal account.
I paid for a course, but I don’t have access to it.
The code isn’t working, it says “This code has expired”
The code isn’t working, it says “Oops! Wrong code.”
Can I change the payment currency?

Portal

How do I choose a different course?
How do I change the level?
How do I change the avatar?
Can I finish a lesson that I started on my computer on my cell phone?
Why is the placement test so long?
How do I change the background?
How do I change my password?
Why can’t I move on to the next unit?

Why don’t I have access to all the exercises?
How can I skip an exercise?
Which levels do you offer?
How do I clear my exercises?
Why are my XP points disappearing?
How do I fill out the placement test?
Can I send messages between users?
How do I delete my account?

Courses in accordance with the Common European Framework of Reference (CEFR).

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Copyright © 2021 ELLA Language Sp. z o.o. All rights reserved.

Courses in accordance with the Common European Framework of Reference (CEFR).

Homepage
Our method
Pricing
Contact
FAQ

Work
Privacy Policy
Terms and Conditions
Sitemap

Copyright © 2020 ELLA Language Sp. z o.o.
All rights reserved.

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