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FAQ

General

  • What is ELLA?
  • What languages can I learn with ELLA?
  • Is registering free?
  • Can I learn on my phone or tablet?
  • How can I register?
  • How can I log in?
  • Reporting bugs
  • I can’t log in.
  • I can’t register. I keep seeing the message “Wrong e-mail format”
  • Do I need an Internet connection to use ELLA?

Subscription

  • I have a discount code. How do I use it?
  • Do you offer student discounts?
  • How much does the course cost?
  • Is my data safe?
  • How can I pay?
  • Can I receive an invoice?
  • Do you keep my credit card data?
  • I want to pay with my credit card, but I don’t have a PayPal account.
  • I paid for a course, but I don’t have access to it.
  • The code isn’t working, it says “This code has expired”
  • The code isn’t working, it says “Oops! Wrong code.”
  • Can I change the payment currency?

Portal

  • How do I choose a different course?
  • How do I change the level?
  • How do I change the avatar?
  • Can I finish a lesson that I started on my computer on my cell phone?
  • Why is the placement test so long?
  • How do I change the background?
  • How do I change my password?
  • Why can’t I move on to the next unit?
  • Why don’t I have access to all the exercises?
  • How can I skip an exercise?
  • Which levels do you offer?
  • How do I clear my exercises?
  • Why are my XP points disappearing?
  • How do I fill out the placement test?
  • Can I send messages between users?
  • How do I delete my account?
ELLA_CEFR_Certificate

Courses in accordance with the Common European Framework of Reference (CEFR).


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Copyright © 2021 ELLA Language Sp. z o.o. All rights reserved.
ELLA_CEFR_Certificate

Courses in accordance with the Common European Framework of Reference (CEFR).

  • Homepage
  • Our method
  • Pricing
  • Contact
  • FAQ
  • Work
  • Privacy Policy
  • Terms and Conditions
  • Sitemap

Copyright © 2020 ELLA Language Sp. z o.o.
All rights reserved.

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ELLA
  • Homepage
  • Our method
  • Pricing
  • For companies
  • Log in
  • SIGN UP
  • English
    • English
    • Polski
    • Español
    • Français
    • Italiano
    • Português
    • Türkçe
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