FAQGeneralWhat is ELLA?What languages can I learn with ELLA?Is registering free?Can I learn on my phone or tablet?How can I register?How can I log in?Reporting bugsI can’t log in.I can’t register. I keep seeing the message “Wrong e-mail format”Do I need an Internet connection to use ELLA?SubscriptionI have a discount code. How do I use it?Do you offer student discounts?How much does the course cost?Is my data safe?How can I pay?Can I receive an invoice?Do you keep my credit card data?I want to pay with my credit card, but I don’t have a PayPal account.I paid for a course, but I don’t have access to it.The code isn’t working, it says “This code has expired”The code isn’t working, it says “Oops! Wrong code.”Can I change the payment currency?PortalHow do I choose a different course?How do I change the level?How do I change the avatar?Can I finish a lesson that I started on my computer on my cell phone?Why is the placement test so long?How do I change the background?How do I change my password?Why can’t I move on to the next unit?Why don’t I have access to all the exercises?How can I skip an exercise?Which levels do you offer?How do I clear my exercises?Why are my XP points disappearing?How do I fill out the placement test?Can I send messages between users?How do I delete my account?