FAQ

General

How much does the course cost?

What can I learn with ELLA?

Do I need an Internet connection to use ELLA?

Can I learn on my phone or tablet?

Reporting bugs

Registration

How can I register?

How can I log in?

I can’t log in.

I can’t register. I keep seeing the message “Wrong e-mail format“

Can I register for free?

Payment

How can I pay?

Do you keep my credit card data?

I want to pay with my credit card, but I don’t have a PayPal account.

I paid for a course, but I don’t have access to it.

Can I change the payment currency?

Can I receive an invoice?

Access codes

I have a discount code. How do I use it?

I have an access code. How do I use it?

The code isn’t working, it says “This code has expired”

The code isn’t working, it says “Oops! Wrong code.”

Course

How do I choose a different course?

How do I choose a dedicated course?

How do I change the level?

Exercises

How do I clear my exercises?

How can I skip an exercise?

How can I check the correct answer?

Gamification

Why are my XP points disappearing?

What can I get badges for?

Why can’t I move on to the next unit?

Placement test

How do I fill out the placement test?

Why is the placement test so long?

Problems

I want to learn English, but everything is in my native language.

Why don’t I have access to all the exercises?

I can’t use the microphone on the mobile app.

Is my data safe?

Platform

How do I delete my account?

How do I change my password?

Can I send messages between users?

Can I finish a lesson that I started on my computer on my cell phone?

How do I change the background?

Courses in accordance with the Common European Framework of Reference (CEFR).

Courses in accordance with the Common European Framework of Reference (CEFR).

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